Improve employee productivity
Remove the repetitive research, drafting and status-chasing that consumes professional hours, using grounded AI and automation applied to specific tasks.
Microsoft solutions consultancy
Transform your organisation with Microsoft cloud, AI and business applications
Avanteria helps organisations plan, implement, govern, adopt and continuously improve solutions across Microsoft 365 and Copilot, Dynamics 365, Power Platform, Azure and Microsoft Fabric, starting from the business process rather than the product.
How we work
- Fixed-length discovery with a written output you can use either way
- Effort estimated as ranges, with assumptions stated
- Configuration preferred over code wherever it holds
- Governance and accessibility designed in, not retrofitted
Business outcome
Process, decision or obligation
Signals Process events, documents, records and telemetry
Ground Permissions, data model and curated knowledge
Reason Rules, analytics and grounded AI with review points
Act Automated steps, assisted decisions and audit trail
Platforms we deliver on
Microsoft Copilot
Grounded assistants and agents
Dynamics 365
Sales, service and operations
Power Platform
Apps, automation and portals
Microsoft Azure
Platform, migration and integration
Microsoft Fabric
Unified data and analytics
Microsoft 365
Collaboration and content
Security
Identity, detection and protection
Business outcomes
What organisations actually ask us to change
Technology is the means. These are the outcomes that justify the investment, and the ones we design and measure against.
Modernise customer engagement
Give sales and service teams a process that matches how they actually work, with the customer data quality that makes it dependable.
Automate complex processes
Replace email and spreadsheet approvals and handoffs with governed workflows that record who decided what, and when.
Create governed low-code solutions
Let teams build what they need within a platform model that keeps ownership, data boundaries and lifecycle under control.
Strengthen data-driven decisions
Agree definitions once, publish them with owners and lineage, and stop management meetings that begin by reconciling figures.
Improve cloud security and resilience
Tighten identity, reduce alert noise, and design recovery you have tested rather than recovery you have documented.
Solution families
Five families, fifty capabilities, one delivery model
Each family has an overview, individual capability pages, the business outcomes it targets and the industries where we most often apply it.
Microsoft Copilot and AI
Dynamics 365
Power Platform
Azure, Data and Security
Microsoft 365 and Modern Work
Microsoft Copilot and AI
AI that works inside the business
Microsoft Copilot and AI
Move from AI experiments to governed, measurable Copilot and agent capability across Microsoft 365, Dynamics 365 and Power Platform.
- Reduce time spent finding and drafting
- Make institutional knowledge answerable
- Deploy AI with defensible governance
Dynamics 365
Business applications that match how you work
Dynamics 365
Sales, service, field operations and customer data on a platform your teams will use, with the data quality that makes it dependable.
- Process that reflects reality
- Dependable customer data
- Faster, more consistent service
Power Platform
Build fast, govern properly
Power Platform
Apps, automation, portals and analytics delivered quickly, inside a platform model that keeps ownership and data boundaries under control.
- Faster delivery of real solutions
- Governance that does not block
- Ownership that survives departures
Azure, Data and Security
Platform, data and protection
Azure, Data and Security
Cloud platform, migration, integration, Microsoft Fabric analytics and the Microsoft security stack, designed as an operating model rather than a diagram.
- A platform that stays under control
- Migration that reduces risk early
- Numbers the business agrees on
Microsoft 365 and Modern Work
Where the work actually happens
Microsoft 365 and Modern Work
Collaboration, content, intranet and employee experience with the information architecture and governance that keep them working.
- Content people can find
- Governance that is usable
- Less duplicated effort
Consulting lifecycle
From first workshop to continuous improvement
Nine stages, each with a defined output. Engagements can start at any stage, but no stage is skipped silently.
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Discover
Understand the business process, the constraints and the outcome being sought, with the people who own them.
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Assess
Establish the current technical and data reality: platform state, integrations, permissions, content condition and readiness.
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Design
Produce the solution architecture, functional design, data and integration model and security approach, with decisions recorded.
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Build
Implement in reviewable increments, favouring configuration and keeping the solution deployable from day one.
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Validate
Functional, integration, accessibility, security and performance testing, with user acceptance run against real scenarios.
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Deploy
Release through a controlled path with rehearsed cutover, rollback plan and defined hypercare.
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Adopt
Support the behaviour change the solution depends on: enablement, champions, communications and reinforcement.
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Operate
Run the solution against agreed service expectations, with monitoring, incident handling and administration.
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Improve
Maintain a funded backlog informed by usage, feedback and platform change, released on a regular cadence.
Solution scenarios
Ten problems we are asked to solve most often
Each scenario describes a business problem, the approach we take and the Microsoft technologies involved.
AI-assisted policy document quality control
An agent that checks drafted policies and procedures against house style, mandatory clauses and approval requirements before they reach review.
- Copilot Studio
- SharePoint Online
- Microsoft Purview
Copilot-based employee knowledge assistant
A grounded assistant that answers policy, process and benefits questions from approved internal content, respecting existing permissions.
- Microsoft 365 Copilot
- Copilot Studio
- SharePoint Online
Dynamics 365 sales process modernisation
A qualification and forecasting model that reflects how the organisation actually sells, with data quality designed in.
- Dynamics 365 Sales
- Dataverse
- Power BI
Customer service case triage and automation
Automated classification, routing and drafting support for high-volume service queues, with clear escalation to people.
- Dynamics 365 Customer Service
- Copilot Studio
- Power Automate
SharePoint document management modernisation
Migration from unstructured file shares to governed SharePoint document libraries with metadata, retention and search that works.
- SharePoint Online
- Microsoft Purview
- Microsoft 365
Power Platform approval workflow automation
Replacement of email and spreadsheet approvals with a governed, auditable workflow that reflects real delegation rules.
- Power Automate
- Power Apps
- Dataverse
Industries
Sector context changes the design, not just the vocabulary
Regulatory obligations, data sensitivity and operating rhythm all shape what a good solution looks like. These are the sectors we work in most.
Government and Public Sector
Digital services, case management and information governance for public bodies operating under scrutiny and constrained budgets.
Financial Services
Client engagement, regulatory control and secure cloud operation for banks, asset managers and financial groups.
Insurance
Claims handling, policy administration support and document-intensive process automation for insurers and brokers.
Healthcare
Administrative efficiency, secure collaboration and information governance for healthcare providers and payers.
Retail and Consumer
Customer data unification, management reporting and service automation for retail and consumer groups.
Manufacturing
Field service, operational reporting and process automation for manufacturers and industrial groups.
Delivery and governance
Evidence at every gate, not assurances at the end
Governance is often the difference between a solution that survives its second year and one that quietly stops being maintained. We design it alongside delivery rather than adding it after an incident.
Business-first discovery
Short, fixed-length discovery that answers the decision at hand and then stops.
Solution architecture
A named architect owns the technical shape, and the decisions are recorded.
Security by design
Identity, permissions and data protection designed up front and reviewed before release.
Governance
Environment strategy, policy, ownership and lifecycle designed alongside enablement.
Quality assurance
Functional, integration, accessibility, security and performance evidence at each gate.
Adoption
Change planned from design, targeted at behaviours, measured by what people do.
Continuous improvement
A funded backlog, a named product owner and a regular release cadence after launch.
Customer story
Consolidating departmental case handling for a public body
Several departmental case processes consolidated onto one Dataverse case model with a citizen-facing portal and defensible records handling.
- Dynamics 365 Customer Service
- Dataverse
- Power Pages
- Power Automate
One case record across departments
Leadership reporting is produced from a single model rather than assembled from departmental extracts.
Status visible to citizens
Requests can be tracked through the portal, reducing status-chasing contact.
Evidenced records handling
Retention and disclosure are applied by policy and can be demonstrated on request.
Maintainable by the internal team
Configuration-first delivery keeps ongoing change within the internal team capability.
Insights
Analysis from the work, not from the marketing calendar
Practical writing on the decisions that determine whether Microsoft platform programmes succeed.
AI and Copilot
Information architecture is the work that decides whether Copilot succeeds
Generative AI answers are only as good as the content behind them. The preparation that determines quality happens before any licence is assigned.
AI and Copilot
What actually blocks a Copilot rollout
Licensing is rarely the constraint. Five things stop deployments in practice, and four of them are decided before any technical work starts.
AI and Copilot
A practical Copilot readiness guide
A structured way to assess whether an organisation is ready to deploy Microsoft 365 Copilot, covering data, permissions, licensing, governance and adoption.
About Avanteria
Specialised on purpose
We work within one platform family because depth is what makes advice credible. Our architects have seen how these products behave under real constraints: permission models nobody reviewed, data that does not match its documentation, integrations built for a system since replaced. That experience is what makes an estimate defensible and a design durable.
- Advisory, design, delivery, assurance, adoption and managed services in one team
- Configuration first, with custom development where the requirement genuinely demands it
- Decisions recorded so the solution can be owned after we leave
- Office in Byblos, Lebanon, with additional countries coming soon
Microsoft Solutions | Cloud | AI & Copilot | Power Platform | Digital Transformation