Decide before you build
Strategy and Advisory
Independent assessment, roadmapping and business-case support that turn ambition into a sequenced, fundable plan.
Services
The work, from first decision to continuous improvement
Six service families covering strategy and advisory, design and architecture, implementation, quality and assurance, adoption and change, and managed services. Engagements can start at any point.
At a glance
- 6 service families
- 46 individual services
- 9 lifecycle stages with defined outputs
- Fixed-length discovery, ranged estimates
Service families
Six families, forty-six services
Every service below produces something specific. If we cannot describe the output, we do not list it.
Decisions recorded, not assumed
Design and Architecture
Solution, data, integration and security architecture with the decisions written down so the solution can be owned later.
Build it properly
Implementation
Agile delivery, configuration, low-code development, migration and integration, released through a controlled path.
Evidence, not assurances
Quality and Assurance
Functional, integration, acceptance, security and performance testing that produces artefacts you can review.
Behaviour, not attendance
Adoption and Change
Stakeholder engagement, communication, training and adoption programmes measured by what people actually do.
Run it and improve it
Managed Services
Application support, platform administration, monitoring, incident management and a funded enhancement backlog.
Delivery lifecycle
The nine stages these services map onto
Services describe the work. The lifecycle describes the sequence and the evidence produced at each point.
-
Discover
Understand the business process, the constraints and the outcome being sought, with the people who own them.
-
Assess
Establish the current technical and data reality: platform state, integrations, permissions, content condition and readiness.
-
Design
Produce the solution architecture, functional design, data and integration model and security approach, with decisions recorded.
-
Build
Implement in reviewable increments, favouring configuration and keeping the solution deployable from day one.
-
Validate
Functional, integration, accessibility, security and performance testing, with user acceptance run against real scenarios.
-
Deploy
Release through a controlled path with rehearsed cutover, rollback plan and defined hypercare.
-
Adopt
Support the behaviour change the solution depends on: enablement, champions, communications and reinforcement.
-
Operate
Run the solution against agreed service expectations, with monitoring, incident handling and administration.
-
Improve
Maintain a funded backlog informed by usage, feedback and platform change, released on a regular cadence.
Applied to
These services are delivered across every solution family
The service is the method. The solution family is the platform capability it is applied to.
Microsoft Copilot and AI
Move from AI experiments to governed, measurable Copilot and agent capability across Microsoft 365, Dynamics 365 and Power Platform.
Dynamics 365
Sales, service, field operations and customer data on a platform your teams will use, with the data quality that makes it dependable.
Power Platform
Apps, automation, portals and analytics delivered quickly, inside a platform model that keeps ownership and data boundaries under control.
Azure, Data and Security
Cloud platform, migration, integration, Microsoft Fabric analytics and the Microsoft security stack, designed as an operating model rather than a diagram.
Microsoft 365 and Modern Work
Collaboration, content, intranet and employee experience with the information architecture and governance that keep them working.