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Microsoft 365 and Modern Work

Knowledge Management

Capture, curation and reuse of organisational knowledge, with quality maintained over time.

Technologies

  • SharePoint Online
  • Microsoft Viva
  • Dynamics 365 Customer Service
  • Copilot Studio

Knowledge management fails when capture is voluntary and curation is nobody job. We build capture into existing workflow, assign curation ownership and measure article usefulness.

Business outcomes

Reusable expertise

Recurring answers documented once and maintained.

Reduced key-person risk

Critical knowledge recorded outside individual memory.

Better AI grounding

Curated knowledge improving both search and grounded answers.

Capabilities

Knowledge model

Article types, structure, ownership and review cycles.

Capture in workflow

Contribution embedded in service and delivery processes.

Curation and quality

Review cadence, usefulness measurement and retirement.

Findability

Taxonomy, search tuning and in-context surfacing.

How we deliver it

  1. Assess

    Content inventory, permission review, usage analysis and stakeholder input.

  2. Design

    Information architecture, governance model, templates and ownership.

  3. Build

    Provisioning, templates, automation and search configuration.

  4. Migrate

    Waves by business area with validation and content owner sign-off.

  5. Sustain

    Review cycles, content performance reporting and ongoing enablement.

Next step

Considering Knowledge Management?

We will give you an honest view of the effort involved, the prerequisites and the risks, before anyone signs anything.

Talk to an expert Solutions