New guide: assessing organisational readiness for Microsoft 365 Copilot. Read the guide

Managed Services

Application Support

Defined support for business applications with response expectations and a named service contact.

Support with a named contact, agreed response expectations and a knowledge base that improves with each issue.

What you receive

  • Support model and response targets
  • Ticket handling and escalation
  • Knowledge base
  • Service reporting
  • Periodic service review

Why organisations ask for it

Predictable support

Agreed expectations and a named contact.

Improving knowledge

Recurring issues documented and resolved faster.

How the engagement runs

  1. Transition

    Knowledge transfer, runbooks, access and monitoring.

  2. Operate

    Incident handling, administration and service reporting.

  3. Improve

    Backlog management and scheduled enhancement releases.

  4. Review

    Service review, roadmap alignment and platform change readiness.

Next step

Need application support?

A short conversation establishes the scope, the prerequisites and whether this is genuinely the right place to start.

Talk to an expert Solutions