Choosing configuration over code, and knowing when not to
Configuration is cheaper to build and far cheaper to maintain, until the requirement genuinely exceeds the platform. A practical test for the boundary.
Practice Lead, Business Applications
Daniel Osei
Daniel designs and delivers Dynamics 365 and Power Platform solutions, with a strong bias towards configuration, explicit process design and data quality controls that hold up long after go-live. He has spent much of his career untangling CRM implementations that recorded administration rather than supporting work.
Focus areas
- Dynamics 365
- Dataverse
- Power Apps
- Process design
- CRM data quality
Published
5 pieces by Daniel Osei
Why CRM data quality decays, and what actually holds it
Data quality is an operating problem before it is a technical one. Controls help; ownership, incentives and a workable process matter more.
Choosing between Microsoft platforms for a business application
Dataverse, Dynamics 365, SharePoint, Power Pages or a custom Azure application: a decision framework based on process, data and lifecycle characteristics.
Designing service triage that scales without frustrating customers
Automation in customer service works when the boundary between machine and human is explicit, measured and adjustable.
Low-code governance that does not block delivery
A Centre of Excellence should make good practice the easy path. When governance becomes an approval queue, makers route around it.